Return & Refund Policy

Effective Date: 09/07/2025

Last Updated Date: 09/07/2025

POLICY OVERVIEW:

At Fortune Living Decor Pvt ltd, we stand behind the quality of our premium cotton bed sheets. This policy outlines the terms and conditions for returns, exchanges, and refunds for all products purchased from our website.
Important Notice:
All sales are subject to this return policy. By placing an order, you agree to these terms and conditions.

RETURN ELIGIBILITY CRITERIA:

Time Limits

Standard Returns: 5 days from delivery date
Defective Products: 5 days from delivery date
Wrong Item Shipped: 5 days from delivery date

Product Condition Requirements

Products must meet ALL of the following conditions:

✓ ACCEPTABLE CONDITIONS:

Unopened original packaging with all tags attached
Product unused, unwashed, and in original condition
No stains, odors, pet hair, or signs of use
All original packaging materials included
Original invoice or order confirmation present

✗ NON-RETURNABLE CONDITIONS:

Opened packaging (unless defective)
Washed or used products
Products with stains, odors, or damage
Items missing tags or packaging
Products damaged due to customer misuse
Personalized or customized items

Non-Returnable Items

The following items are FINAL SALE and cannot be returned:

Products purchased during clearance sales (50% off or more)
Items marked as "Final Sale"
Gift cards and promotional items
Products used for more than 5 days (even if within return window)

RETURN PROCESS:

Initiation Process

1.Contact Customer Service within the return window

Email: info@thefortuneliving.com
Phone: +91-9510941910
Live Chat: Available on website

2.Provide Required Information:

Order number
Product details
Reason for return
Photos (if claiming defect)

3.Receive Return Authorization (RA) Number

Required for all returns
Valid for 10 days from issue date
Returns without RA number will be refused

Return Shipping

Customer Responsibility: Return shipping costs are borne by customer unless:

Product is defective
Wrong item was shipped
Our shipping error

Shipping Requirements:

Use trackable shipping method
Properly package items to prevent damage
Include RA number on package
Retain tracking information

Return Address: [Will be provided with RA number]

Processing Timeline

Inspection: 3-5 business days after receipt
Refund Processing: 5-7 business days after approval
Credit Card Refunds: 7-10 business days to appear on statement

REFUND POLICY:

Refund Methods

Original Payment Method: Primary refund method
Store Credit: May be offered as alternative
Bank Transfer: For international orders (additional processing time)

Refund Amounts

Approved Returns: Full product price refunded
Partial Refunds: May apply for items not in perfect condition
Non-Refundable Fees:
Original shipping charges (unless our error)
Return shipping costs
Restocking fee (15% for opened items)

Refund Deductions

The following may be deducted from refunds:

Restocking Fee: 15% for opened but unused items
Damage Fee: Cost of cleaning/repair for damaged returns
Missing Items: Prorated amount for missing packaging/tags

EXCHANGE POLICY:

Exchange Eligibility

Same product in different size/color only
Must meet all return condition requirements
Subject to availability
One exchange per order

Exchange Process

Follow standard return process
Specify desired exchange item
Pay any price difference
Receive store credit for any overpayment

Exchange Shipping

Customer Pays: Return shipping for exchange
We Pay: Shipping for replacement item (domestic only)

DEFECTIVE PRODUCT POLICY:

Manufacturing Defects

We will provide full refund or replacement for:

Fabric Defects: Holes, tears, or weaving flaws
Color Defects: Significant color variations or bleeding
Size Defects: Measurements significantly off specifications

Defect Claim Process

Report Within 60 Days of delivery
Provide Photo Evidence of defect
Complete Inspection Form (emailed to you)
Receive Pre-Paid Return Label
Choose Replacement or Refund

Quality Guarantee

Satisfaction Guarantee: 30-day comfort trial
Durability Guarantee: 1-year against manufacturing defects
Color Guarantee: Colors as shown online (subject to monitor variations)

INTERNATIONAL RETURNS:

Additional Requirements

Customs Forms: Must be completed accurately
Duties/Taxes: Customer responsibility for return shipping
Extended Processing: Additional 5-10 business days
Currency: Refunds in original currency only

Restricted Countries

Returns may not be accepted from certain countries due to shipping restrictions. Contact customer service for verification.

DAMAGED IN TRANSIT:

Reporting Requirements

Report Immediately: Within 48 hours of delivery
Document Damage: Photos of package and product
Keep Packaging: For inspection purposes
Contact Carrier: File claim with shipping company

Resolution Process

Immediate Replacement: For clearly damaged items
Investigation: For questionable damage claims
Full Refund: If replacement not available
Expedited Shipping: For approved damage claims

PROMOTIONAL AND SALE ITEMS:

Sale Item Returns

Regular Sales: Standard return policy applies
Clearance Items: Final sale, no returns
Bundle Deals: Must return complete bundle
Free Gifts: Must be returned with main item

Promotional Code Restrictions

Refund Amount: Based on actual amount paid
Promotional Discounts: Deducted from refund
Free Shipping: May be charged if order falls below minimum

CUSTOMER RESPONSIBILITIES:

Care Instructions

Follow Care Labels: Improper care voids return eligibility
Immediate Inspection: Check products upon receipt
Proper Storage: Keep in original packaging until use
Documentation: Retain all purchase records

Abuse Medical/Health Reasons

One Return Policy: Per customer address
Pattern Monitoring: Excessive returns may result in account suspension
Fraud Prevention: False claims may result in account termination

EXCEPTIONS AND SPECIAL CIRCUMSTANCES:

Medical/Health Reasons

Allergic Reactions: Case-by-case review with medical documentation
Hygiene Concerns: Products that pose health risks are non-returnable
Medical Emergencies: Extended return windows may be granted

Force Majeure

Natural Disasters: Extended return windows for affected areas
Shipping Delays: Return window extended accordingly
Pandemic Restrictions: Policy modifications as announced

DISPUTE RESOLUTION:

Internal Resolution

Customer Service: First point of contact
Supervisor Review: For unresolved issues
Management Review: Final internal appeal

External Options

Better Business Bureau: Complaint filing
Consumer Protection Agency: Regulatory complaints
Legal Action: Subject to terms of service

POLICY UPDATES:

Modification Rights

Policy Changes: We reserve the right to modify this policy
Notice Period: 30 days advance notice for major changes
Effective Date: Changes apply to orders placed after effective date

Grandfathering

Existing Orders: Subject to policy at time of purchase
Processing Returns: Under applicable policy version

CONTACT INFORMATION:

Customer Service

Email: info@thefortuneliving.com
Phone: +91- 9510941910
Hours: Monday-Friday, 9 AM - 6 PM
Live Chat: Available on website during business hours

Return Address

The Fortune Living Decor Pvt Ltd Returns Department 202 Kankavati Complex, Singanpore-Cauzway road,katargam, Surat 395004 Gujarat India

LEGAL DISCLAIMER:

This return policy is governed by the laws of Gujarat. Any disputes arising from this policy will be subject to the jurisdiction of courts in surat.By purchasing from Fortunelivingdecor pvt ltd, you acknowledge that you have read, understood, and agree to be bound by this return policy.

This policy is designed to protect both our customers and our business. We strive to provide fair and reasonable return options while maintaining the integrity of our products and services.

For questions about this policy, please contact our customer service team.

We thank you for shopping with Fortune Living Decor Pvt Ltd and look forward to serving you again!