Return & Refund Policy

At Fortune Living Decor Pvt Ltd, we strive to ensure that our customers are completely satisfied with their purchase. However, if for any reason you are not satisfied, you may request a return within 3 days from the date of delivery.

Return Conditions:

You are eligible to return your item if it meets any of the following conditions:

  1. Damaged or Defective Item
    • The product is received in damaged condition or has manufacturing defects.
  2. Wrong Item Delivered
    • You received an item different from what you ordered (incorrect product, size, or quantity).
  3. Item Not as Described
    • The product specifications or images on our website significantly differ from what you received.
  4. Missing Parts or Accessories
    • The product is incomplete or has missing components that were part of the original order.

Return Process:

  • Raise a return request by contacting our support team at [support@theFortuneliving.com] or +91-9510941910 within 3 days of delivery.
  • Kindly provide clear photos or videos as evidence if the product is damaged or incorrect.
  • Pack the item securely in its original packaging (if possible).
  • We will arrange a pickup or ask you to ship the item to our address, depending on your location.

Refund Policy:

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed within 3 business days, and the amount will be credited to your original payment method or bank account.

Note:

  • Returns requested beyond 3 days of delivery will not be accepted.
  • Products that have been used, washed, or altered will not be eligible for return.
  • Customized or made-to-order items are non-returnable unless damaged or incorrect.
  • Shipping charges (if applicable) are non-refundable unless the return is due to our error.

We thank you for shopping with Fortune Living Decor Pvt Ltd and look forward to serving you again!